Internet Speed Disclaimer
ELITE BROADBAND provides residential and commercial customers with a variety of high speed Internet plans from which to choose. ELITE BROADBAND provisions its customers' radios, and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, ELITE BROADBAND does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider ("ISP") can guarantee a particular speed at all times to a customer. ELITE BROADBAND advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes.
Speed Variations
The "actual" speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as ELITE BROADBAND. These conditions include:
Provisioned Speeds
Generally, ELITE BROADBAND "over provisions" its customers'. This is intended to provide an extra buffer for speed performance. As a result, in many circumstances ELITE BROADBAND customers experience speeds in excess of that provisioned as part of their chosen speed tier.
Latency
Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
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